Terms of Service

These Terms of Service (hereinafter referred to as the “Terms” or “Terms of Use” or “Terms & Conditions”) shall govern the relationship between our company and you. This website is owned and operated by:

Company Name: Solusign Consulting LLC

Entity Type: Limited Liability Company

Registered Office: 30 N Gould St, Suite N, Sheridan, WY 82801, United States

(here simply referred to as “Company” or “Solusign” or “us” or “our” or “we”). You are here simply referred to as “you” or “your” or “user” or “users” or “clients”. These Terms shall govern your use of our website - https://www.solusign.com/, and the Solusign application (hereinafter referred to as the “website” or “Site” or “Platform”).

Solusign provides a platform that helps users automate document and signature workflows, enhancing efficiency and accuracy in managing documents. Our Service includes various tools and integrations to streamline the process of creating, sending, tracking, and storing signed documents. (Hereinafter referred to as the “Service”)

These Terms supplement the terms of any Software as a Service (“SaaS Agreement”) and Custom Development Agreement (applicable only if you are availing any custom development service(s) from us). In the event of any inconsistency, the terms of the SaaS Agreement and then the Custom Development Agreement will supersede to the extent of such conflict.

Please read these Terms carefully, as these, along with our Cancellation & Refund Policy, Privacy Policy, SaaS Agreement, Service Level Agreement, and Custom Development Agreement forms the entire agreement between you and Solusign. If you do not accept these Terms in its entirety, then you may not use the website, or any of our services.

1. ACCEPTANCE OF THE TERMS OF SERVICE

By accessing or using our website or Solusign Platform, or by using our services, or by clicking on a button or taking similar action to signify your affirmative acceptance of these Terms, you hereby represent that:You have read, understood, and agreed to be bound by these Terms and any future updates and additions to these Terms, as published from time to time at the website.

• You affirm that you are at least 18 years of age and have the legal authority to enter into these Terms. If you are accessing or using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" and "your" will refer to that entity.
• By using the Service, you also agree to comply with all applicable laws and regulations regarding your use of the Service.
• We must not have previously disabled your account for violation of law or any of our policies.
• You have read, understood, and consented to our Cancellation & Refund Policy and Privacy Policy posted on our website.

2. USER REGISTRATION AND ACCOUNT

• Account Setup: You cannot create an account directly. Our team will create an account for you and provide you with login credentials. You can then change your password and manage your account settings.
• Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
• Account Usage: You agree not to share your account credentials with others or allow others to access your account. You are responsible for any actions taken by individuals using your account, whether or not you authorized such actions.
• Solusign's Rights to Modify or Terminate Accounts: Solusign reserves the right to refuse service, terminate accounts, remove or edit content, in its sole discretion. This includes the right to terminate or suspend your account if you are found to be in violation of these Terms of Service, any applicable laws, or the rights of any third party.
• Your right to terminate: If you wish to terminate your account, you may do so by emailing us at [email protected] from your registered email address and indicating your wish to terminate your account.

3. ALLOWED USES OF THE PLATFORM

• Document Management: You may import and export your data, link your document templates, and create document workflows. The platform allows you to manage your legal documents, including preparing, sending, tracking, collecting signatures, and storing signed documents.
• Collaboration: You may invite other users to collaborate on the platform. Each user must have their own account and agree to these Terms of Service.
• Data Handling: You are allowed to update, delete, or manage the data you have uploaded to the platform, provided that such actions do not interfere with the operation of the Service or violate any of the prohibited uses outlined in these Terms.
• Customization: You may configure and customize workflows, templates, and integrations as provided by the platform to suit your specific needs.
• Integration with Third-Party Tools: The platform integrates with various third-party tools (e.g., Word, Excel, DocuSign, Cloud storage apps). You may use these integrations as intended to enhance your document and signature workflows.
• Data Collection Forms: If needed, you can send forms in bulk to collect information required for creating documents. You are responsible for ensuring that the data collected complies with privacy laws and regulations.
• Automated Processes: The platform allows for the automation of document preparation, signature collection, and data storage processes. Use these automated features to streamline your workflows and improve efficiency.
• Compliance with Laws: You must use the Service in compliance with all applicable local, state, national, and international laws and regulations.
• Respect for Intellectual Property: You must respect intellectual property rights and not use the platform to upload, store, or share content that infringes upon the rights of others.
• Account Security: You are responsible for maintaining the security of your account and ensuring that your use of the platform does not compromise the security of the Service or other users' accounts.
• Appropriate Content: All content you upload or manage on the platform must be appropriate and legal. You must not upload or share content that is defamatory, obscene, offensive, or otherwise violates any third party's rights.
• Information: Whenever prompted, you must provide us with the correct, accurate, and updated information. These will be handled in accordance with the Privacy Policy statement posted on our website.
• Material: For the purposes of these Terms, “material” shall mean any text, sound, video, graphics, content, published on the website, whether a copyright of Solusign, its licensors or any third party. (Unless stated otherwise) You are not allowed to download or print the material, or extracts from it, in a systematic or regular manner or otherwise to create a database in electronic or paper form comprising all or part of the material appearing on the website. Unless stated otherwise, you must not reproduce any part of the website or the material or transmit it to or store it in any other website or disseminate any part of the material in any other form, unless we have indicated that you may do so. However, you are allowed to use the content so generated by you using our platform in such form and manner as allowed in these Terms.

4. PROHIBITED USES

• Illegal Activities: You must not use the Service for any unlawful purpose or in furtherance of illegal activities. This includes, but is not limited to, violating any local, state, national, or international law.
• Unauthorized Access: You must not attempt to gain unauthorized access to any part of the platform, other user accounts, computer systems, or networks connected to the Service through hacking, password mining, or any other means.
• Interference with Service: You must not interfere with or disrupt the Service, servers, or networks connected to the Service. This includes transmitting any worms, viruses, malware, or any other code of a destructive or disruptive nature.
• Misuse of Platform: You must not use the platform in a way that could harm, disable, overburden, or impair the Service. This includes actions that might degrade the performance or usability of the platform for other users.
• Inappropriate Content: You must not upload, post, transmit, or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
• Intellectual Property Infringement: You must not upload, post, transmit, or otherwise make available any content that infringes on the intellectual property rights of others. This includes, but is not limited to, unauthorized use of copyrighted material, trademarks, or trade secrets.
• Data Deletion: You must not delete or alter any data or configurations vital to the operation of the platform. This includes deleting tables, fields, or views that are necessary for the platform's functionality or for other users' workflows.
• Unauthorized Data Collection: You must not use the platform to collect personal data from other users without their consent. This includes any form of data scraping or data mining.
• Security Breaches: You must not engage in any activities that could compromise the security of the platform or the data stored on it. This includes attempting to probe, scan, or test the vulnerability of any system or network connected to the Service.
• False Information: You must not provide false or misleading information during the registration process or at any other time. This includes creating fake accounts or impersonating any person or entity.
• Circumventing Restrictions: You must not attempt to circumvent any security measures or access restrictions implemented on the platform. This includes using automated tools, bots, or scripts to gain access to the Service.
• Third-Party Interference: You must not use the platform to interfere with or disrupt the services of any third-party applications or tools integrated with the Solusign platform.

5. OWNERSHIP RIGHTS

1. Intellectual Property of Solusign: The Solusign platform, including all software, code, algorithms, design, text, graphics, logos, button icons, images, and other material and information provided by Solusign (collectively, "Platform Content"), is the property of Solusign Consulting LLC and is protected by United States and international intellectual property laws.
2. License to Use: Subject to the applicable fees, and your compliance with these Terms, Solusign grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform for your lawful, internal business purposes. This license does not include any rights to resell or make any commercial use of the Platform Content.
3. Restrictions: You must not copy, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Platform Content, except as explicitly permitted by these Terms.
4. Ownership of User Content: As a user, you retain all ownership rights to the content you upload, submit, or otherwise make available through the platform ("User Content"). Solusign does not claim any ownership rights to your User Content.
5. User Representations: You represent and warrant that you own or have the necessary rights, licenses, consents, and permissions to grant the license to Solusign for your User Content and that your User Content does not infringe or violate any third party's intellectual property or privacy rights.
6. Feedback and Suggestions: Any feedback, comments, ideas, improvements, or suggestions provided by users to Solusign regarding the website or its services shall remain the sole and exclusive property of Solusign. Solusign shall be free to use, copy, modify, publish, or redistribute the feedback for any purpose and in any way without any credit or any compensation to the user.

6. SOFTWARE AS A SERVICE (SaaS) AGREEMENT

The Software as a Service (SaaS) Agreement governs the terms and conditions under which Solusign Consulting LLC provides you with access to its platform for automating document and signature workflows. This agreement outlines your rights and responsibilities regarding the use of the platform, including subscription terms, payment obligations, data security, intellectual property, and limitations of liability. By subscribing to the Solusign platform, you agree to comply with all terms set forth in the SaaS Agreement, which is designed to protect both your interests and ours. In case of any conflict between the SaaS Agreement and these Terms of Service, the terms of the SaaS Agreement will prevail. For detailed information, please refer to the full SaaS Agreement provided upon subscription or contact us at [email protected].

7. CUSTOM DEVELOPMENT SERVICES

In addition to our standard subscription plans, Solusign offers custom development services tailored to meet the specific needs of your organization. These services include creating bespoke document templates, custom workflows, and specialized integrations to enhance the functionality of your Solusign platform. Custom development services are billed separately from the subscription fee and vary based on the scope and complexity of the work required. The terms, pricing, and timeline for custom development are outlined in a separate Custom Development Agreement, which must be signed before any custom work begins. Please note that custom development fees are non-refundable, and the specific terms of the Custom Development Agreement will take precedence over these Terms of Service in the event of any conflict. For more information on custom development services, please contact us at [email protected].

8. PRIVACY

In order to see what personal and non-personal information we collect and how we use or store or share the same, please refer to the detailed Privacy Policy statement available on our website.

9. LINKS TO THIRD-PARTY SITES

The Solusign platform may contain links to third-party websites, services, or resources that are not owned or controlled by Solusign Consulting LLC. These third-party sites and services are provided for your convenience and to enhance the functionality of the Solusign platform through integrations. The inclusion of any links to third-party sites does not imply endorsement, approval, or recommendation by Solusign of the content, products, or services on those sites. Solusign is not responsible for the content, accuracy, or opinions expressed on such third-party websites. Your access to and use of third-party websites linked from the Solusign platform are at your own risk. You should review the terms and conditions and privacy policies of these third-party sites before using them. Solusign does not assume any responsibility for the practices or policies of third-party websites. Any transactions you undertake with third-party providers are solely between you and that provider.

10. THIRD-PARTY INTEGRATIONS

• Third-Party Tools: The Solusign platform integrates with various third-party tools and services (e.g., Word, Excel, DocuSign, Cloud storage apps) to provide a seamless and enhanced user experience. These integrations are provided to help automate document and signature workflows.
• Functionality: While we strive to ensure that our integrations function correctly, Solusign does not guarantee the availability, reliability, or performance of these third-party tools and services. Any issues with third-party tools should be addressed with the respective third-party providers.
• Data Sharing: By using third-party integrations, you may be sharing your data with these third-party services. Solusign is not responsible for the data handling practices of these third-party providers. You should review the privacy policies and data handling practices of these third parties to understand how your data will be used and protected. 
• Liability: Solusign will not be held liable for any loss, damage, or disruption caused by the malfunction or unavailability of third-party tools or services. This includes any data breaches, service outages, or other issues that may arise from the use of third-party integrations.

11. DISCLAIMER

• General Disclaimer: The Service Provider provides the Platform and all related services "as is" and "as available." The Service Provider and its suppliers and licensors expressly disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The Service Provider does not warrant that the Platform will meet the Client's requirements or that the operation of the Platform will be uninterrupted, timely, secure, or error-free.
• Technical Variability and Platform Performance: The Client acknowledges that the technology underlying the Platform may evolve over time and that the form and nature of the Platform may change without prior notice to the Client. The Service Provider does not guarantee that any specific updates or features will be provided or that any specific results will be achieved through the use of the Platform.
• Third-Party Integrations and Content: The Platform may integrate with or provide access to third-party tools, services, or advertisements over which the Service Provider has no control. The Service Provider is not responsible for the availability, accuracy, content, products, or services of such third-party resources. The inclusion of any third-party link does not imply endorsement by the Service Provider of the third-party site or any association with its operators.
• Data Integrity: The Service Provider makes no warranty regarding the reliability, accuracy, completeness, correctness, or usefulness of the data provided by the Platform, or that the Platform will perform in an error-free manner. The Client is responsible for verifying any information before relying on it.
• Advice and Information: Any advice or information, whether oral or written, obtained by the Client from the Service Provider or through the Platform shall not create any warranty not expressly stated in this Agreement.
• Compliance and Suitability: The Service Provider makes no representation that the Platform is appropriate or available for use in all locations. The Client is responsible for ensuring that their use of the Platform is in compliance with all local laws and regulations.
• No Unstated Warranties: No advice or information, whether oral or written, obtained by the Client from the Service Provider or through the Service shall create any warranty not expressly made herein. The Client's use of the Platform and any materials downloaded or otherwise obtained through the use of the Platform is at their own discretion and risk, and the Client is solely responsible for any damage to their computer system, loss of data, or other harm that results from such activities.

12. LIMITATION OF LIABILITY

Solusign, owners, founders, affiliates, directors, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use our services. Solusign's total liability to you for any claims arising out of or relating to the use of our services shall not exceed the amount you have paid to Solusign in the last twelve (12) months preceding the event giving rise to the liability. The limitations of liability outlined here are subject to applicable law. In jurisdictions that do not allow the exclusion or limitation of certain damages, Solusign's liability shall be limited to the greatest extent permitted by law.

13. LEGAL ACTION

If you are found to be degrading, tarnishing, maligning the image, goodwill, or reputation of Solusign, by spreading hate, insulting, false, fake reviews or engaging in mala fide actions against the above, strong legal actions will be taken immediately.

14. INDEMNIFICATION

You acknowledge to defend, indemnify, and hold Solusign, its owners, affiliates, subsidiaries, directors, officers, employees, agents, partners, and any other licensors (hereinafter referred to as “Indemnified Party”) harmless from and against any claim, disputes, fine, liability, demand, or expense, including reasonable legal counsel’s fee, made by a third party, relating to, or arising from:

• Your violation of ours or any third-party right;
• Your wrongful or improper use of our services, or website;
• Your violation of any applicable laws, rules, or regulations;
• Your violation of these Terms or any other policy of ours as associated with our services;
• The indemnifications set forth above will survive the termination or expiration of these Terms and/or your use of our services.

15. GOVERNING LAW AND DISPUTE RESOLUTION

• Governing Law: The Terms and any dispute arising from the same will be governed by applicable laws of the State of Wyoming (USA).
• Good Faith Negotiation: In the event of any dispute, claim, or controversy arising out of or in connection with these Terms of Service, the parties agree to first attempt to resolve the matter through good-faith negotiations. The party seeking resolution must provide written notice to the other party, outlining the nature of the dispute and proposing a resolution. The receiving party shall respond in writing within a reasonable time.
• Injunctive Relief: Notwithstanding the dispute resolution procedures outlined above, either party may seek injunctive relief or other equitable remedies from a court of competent jurisdiction to prevent irreparable harm or address urgent matters.
• Exclusive Jurisdiction: All disputes must first be attempted to be resolved amicably, failing which, such controversy, conflict or dispute shall be finally settled by bringing it exclusively before the appropriate courts located in Sheridan, Wyoming (USA).

16. NOTICES

When you use the website or send emails to Solusign, you are communicating with us electronically. You consent to receive physically or electronically any communications related to your use of this website. Solusign will communicate with you by email or by posting notices on this website. You agree that all agreements, notices, disclosures, and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. We may give notice by means of a general notice via electronic mail to your email address as available with us. If you want to give a notice to us, you can do so by dropping an electronic mail to [email protected].

17. GENERAL PROVISIONS

• Language: The Terms of Service, along with all policies and documents referenced herein, are originally drafted in English. Any translations of these documents into other languages are provided for your convenience only. In the event of any discrepancies or conflicts between the English version and any translations, the English version shall prevail and be considered definitive and authoritative. We encourage users who are not proficient in English to seek appropriate translation or legal support to fully understand these terms.
• Independent Legal Advice: It is your obligation to obtain independent legal advice at your own expense to ensure you understand the provisions of these Terms.
• Headings: The section headings are for convenience only and shall not control or affect the meaning or construction of any provision of these Terms.
• Breach: In case of any breach or threatened breach to the provisions of these Terms, we reserve the right to suspend and/or revoke your access to our service and website, at our sole discretion. In such case, you will not be entitled to receive any refund for the used portion of your subscription.
• Severability: If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions of these Terms will continue in full force and effect.
• Waiver: Our failure to insist on or enforce strict performance of these Terms of Service shall not be construed as a waiver by us of any provision or any right that we have to enforce these Terms.
• Survival: Notwithstanding any other provisions of these Terms of Service, or any general legal principles to the contrary, any provision of these Terms of Service that imposes or contemplates continuing obligations on either party shall survive the expiration or termination of these Terms of Service, for any reason whatsoever.
• No Third-Party Beneficiaries: Except as otherwise expressly provided in these Terms of Service, there shall be no third-party beneficiaries to these Terms of Service.
• No Assignment: You may not assign these Terms of Service (or any rights, benefits, or obligations hereunder) by operation of law or otherwise without the prior written consent of Solusign, which may be withheld at Solusign’ sole discretion. Any attempted assignment that does not comply with these Terms of Service shall be null and void.
• Entire Agreement: The Terms, Privacy Policy, and Cancellation & Refund Policy, together with Software as a Service (SaaS Agreement), Service Level Agreement (SLA) and Custom Development Agreement, and any additional terms and conditions incorporated herein or referred to herein constitute the entire Agreement between Solusign and you, relating to the subject matter hereof, and supersedes any prior understanding or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on our website. These Terms supplement the terms of any Software as a Service (“SaaS Agreement”) and Custom Development Agreement you may have with us. In the event of any inconsistency, the terms of the SaaS Agreement and then the Custom Development Agreement will supersede to the extent of such conflict.
• Force Majeure: Solusign and its third-party service providers will be excused from performance for any period during which, and to the extent that, such party or any subcontractor is prevented from performing any obligation or service, in whole or in part, as a result of causes beyond its reasonable control, and without its fault or negligence, including without limitation, acts of God, communication line failures, technical issues, bugs, errors, power failures and/or similar inabilities.
• Updates to these Terms: We may add to or change or update these Terms at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking these Terms periodically. Your use of the Site or our Services after any amendments to the Terms shall constitute your acceptance to such amendments.

18. GRIEVANCE OFFICER/DESIGNATED REPRESENTATIVE

In the event you have any grievance regarding anything related to these Terms or Privacy Policy, or with any content or service of Solusign, in that case you may freely write your concerns to the Grievance Officer/Designated Officer at:

• Name: Sofian Saoudi
•  Email: [email protected]
• Postal: 30N Gould St, Suite N, Sheridan, WY, USA

1. FEEDBACK AND INFORMATION

We welcome your questions or comments regarding the Terms. You can write to us via email: [email protected].

Last updated on May 29, 2023.