The Problem

High level of staff turnover and an outdated recruitment process.

The traditional method was laden with excessive paperwork and cumbersome compliance checks, leading to inefficiencies and frustration among the team. Each applicant had to navigate a convoluted application process, and hiring managers struggled with manual data entry and tracking, further exacerbating the turnover issues. The constant administrative burden not only consumed valuable time but also left the team with little focus on more strategic tasks. James recognized the need for a more streamlined and automated solution to address these pain points and reduce reliance on a full-time HR or recruitment manager.

The Solution

We map out a comprehensive new hire onboarding journey from advertising roles to the first workday day for successful applicants.

Here's what we did:

• Redesigned job application form in an optimised mobile version which allowed applicants apply conveniently using their phones
• Implemented a candidate database which captured all applicant information
• Automated document generation and data entry between using DocuSign, Everify and Quickbooks integrations
• When candidates submit an application for a position, the team at Excelsior is instantly notified.
• When candidates submit an application all their information instantly lands in the database.

The Results

James' recruitment process is now streamlined, compliant, and efficient.

The implementation of Solusign's DocuSign-based solution brought significant improvements to Excelsior Ambulance Services' hiring process. Hiring managers can now effortlessly track the status of each candidate throughout the recruitment journey, thanks to the streamlined, automated system. Applicants benefit from receiving pre-filled offers, tax forms, and I-9s, which they can quickly sign using their mobile devices, enhancing their overall experience. The new system eliminates the need for manual data entry across different platforms, with candidate profiles automatically created in QuickBooks payroll and their working rights verified in real-time. This automation has not only increased efficiency but also ensured compliance and reduced administrative burdens for the team.